Delivery & returns

Printed for your order

Our products are printed to order and usually delivered within 5 working days, depending on your location. This is an estimate, not a guaranteed delivery date. Working days exclude weekends and public holidays. Some destinations and busy periods may take longer.

Delivery charges and available destinations are shown at checkout before you place your order. If you need an item for a particular date, please contact us before ordering. If your order is delayed, get in touch and we will help; your statutory rights relating to delivery remain unaffected.

Please check your selected size, format and delivery address carefully before ordering. Our product size guides explain dimensions and how framed-print sizes are measured.

Cancellations & change-of-mind returns

For standard products bought online, you can cancel before delivery or notify us of your decision within 14 days after the day you receive your order. You then have 14 days from notifying us to send the goods back. For an order delivered in separate parts, the cancellation period runs from receipt of the last item. Printing a standard design to order does not remove these rights.

Email hello@wildswimstudio.co.uk with a clear statement that you wish to cancel. Including your order number helps us locate your purchase. You may use the form below, but it is optional. Cancellation does not require our approval.

Please contact us for the appropriate return address before sending goods to the printer. This helps us route your return correctly and does not limit your cancellation rights.

You are responsible for change-of-mind return postage. If an item cannot normally be returned by post, please contact us and we will arrange its return at our cost. This does not affect your rights for faulty, damaged or incorrectly supplied goods.

You may inspect goods as you would in a shop. We may deduct a loss in value caused by handling beyond what is needed to establish their nature, characteristics and function. We do not charge a cancellation or restocking fee.

We refund the returned goods and, when you cancel the whole order, the basic outward delivery charge. Any premium above standard delivery is not refundable. Refunds use the original payment method unless otherwise agreed, without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. Where no goods need to be returned, the refund is made within 14 days of your cancellation notice.

Damaged, faulty or incorrect items

Please contact us if your order arrives damaged, is faulty or does not match its description. Your legal rights to a refund, repair or replacement apply as appropriate, and we cover necessary return costs for these issues. Photographs of the item and packaging can help us resolve problems, but are not a condition of your statutory rights.

Personalised commissions

If we agree a genuinely personalised or bespoke commission, we will explain before purchase whether the change-of-mind cancellation exemption applies. This does not affect your rights if the goods are faulty or not as described. Choosing a standard design, size or frame option alone is not treated as personalisation.

Contact & optional cancellation form

Nothing in this policy limits your statutory rights. These cancellation details describe UK consumer rights; any mandatory rights applicable in your country also remain unaffected.